At InstiX CRM, we strive to provide high-quality services to training institutes. This Refund Policy outlines the conditions under which refunds may be granted.
1. Eligibility for Refunds
Refunds are applicable only for first-time subscription purchases.
Refund requests must be submitted within 7 days of purchase.
Renewal fees and upgrade charges are non-refundable.
2. Non-Refundable Situations
Refunds will not be issued for partial usage of the service.
If the account has been suspended due to a violation of our Terms and Conditions.
If the refund request is made after the 7-day refund period.
Payments made through promotional offers or discounts are not eligible for a refund.
3. Refund Process
To request a refund, users must contact reach-us@pearlax.com with the purchase details.
Refunds will be processed within 10-15 business days after approval.
The refund amount will be credited back to the original payment method.
4. Cancellation Policy
Users may cancel their subscription at any time.
Cancellation will stop future billing, but no refunds will be issued for the current billing cycle.
5. Changes to Refund Policy
InstiX CRM reserves the right to modify this Refund Policy at any time.
Any updates will be communicated through email or in-app notifications.
6. Contact Information
For any refund-related queries, please contact us at reach-us@pearlax.com
